Frequently Asked Questions
Thank you so much for visiting the Huckabee shop! We hope to answer all of your questions regarding ordering, shipping, and fulfillment. If you have any additional questions, please do not hesitate to contact us and we will be happy to help you!
Shipping
Q: How can I check the status of my order?
A: After you place an order, you will receive an email within 1-2 business days with your order status and tracking information. If you have not received the email within 1-2 business days, please check your spam folder. If you created a Huckabee account, you can always login to your account at https://tbn-shop.mybigcommerce.com to check the status of your order. You can also contact our Customer Service team at huckabeesupport@tbn.tv
Q: How long will it take for my order to arrive?
A: Our team works to ship all in-stock orders, placed by 12pm CT, the same day we receive them. However, we ask for a full business day for your order to be processed by our warehouse. So your order will be shipped within 1-2 business days! Transit times will vary depending on your location but range from 2-5 business days. Following your purchase, you will receive an email with a tracking number after your package ships. We want you to be able to enjoy your Huckabee product as soon as possible. If you have questions about your order please feel free to reach us at the huckabeesupport@tbn.tv email address!
*Please allow 2 to 4 business days for orders to be shipped during Thanksgiving and Christmas. Shipping times may be delayed, please allow for longer shipping times during the busy Holiday season.
Q: What are the Shipping Fees?
A: We offer shipping rates based on the number of items purchased and the delivery location. You will see shipping costs added to your cart during the checkout process.
Q: What qualifies as a business day?
A: Our business days are Monday-Friday, excluding US Holidays. Shipments are occasionally delivered on Saturday or Sunday depending on the method you select at checkout.
Q: Does the Huckabee Shop ship internationally?
A: No. We currently only ship products domestically. We do not ship to US territories outside of the United States.
(*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)
We'll be sure to update you when we offer international shipping!
Q: Can I cancel or modify my order before it ships?
A: Once an order is placed, we are not able to modify the order. If your order has not shipped, you can request a cancellation of your current order so you can place a brand-new order. If your order has been processed for shipping, or has shipped, we cannot cancel or modify the order. You can refuse delivery and your order will be subject to our return policy.
Q: If items in my order ship separately, will I be charged an additional fee?
A: No. All shipping charges are calculated at checkout.
Q: Do you ship to PO boxes and APO/FPO addresses?
A: Yes, we ship to these types of addresses.
Ordering from The Huckabee Shop
The Huckabee shop only sales Huckabee brand products, which are all proudly made in the USA. For other products seen or advertised on the Huckabee show please visit https://www.huckabee.tv/guests If you have any questions related to Huckabee products please contact our Customer Service team huckabeesupport@tbn.tv
Q: An item in my order is out of stock or backordered. What do I do?
A: Please contact our Customer Service team huckabeesupport@tbn.tv for more information on when the item will be back in stock. We appreciate your patience; our team is working to get these items back in stock as quickly as possible. You may also sign up by providing your email address to be notified when the product is back in stock.
Q: May I order by phone?
A: Currently, all of our ordering services are online. Our website makes purchasing your favorite items fast and convenient.
Q: How do I contact Huckabee Shop Customer Service?
A: Our Customer Service team is available via email at huckabeesupport@tbn.tv Monday-Friday 9:00 am - 6:00 pm CT, excluding U.S. Holidays. We will reply to all emails within 24 hours. We look forward to speaking with you!
Q: Can I get a catalog of the items in the shop?
A: The Huckabee shop is exclusively online. We do not have a paper catalog as we are always getting in new and exciting products. Please take a moment look around our shop, which features the most up to date list of all the items we have available for sale.
Payment & Billing
Q: What forms of payment are accepted?
A: We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept debit cards with a Visa/MasterCard logo. Please be aware that an authorization for the amount of your order will be placed on your account immediately when you order.
Q: When will my credit card be charged?
A: Your credit card will be charged immediately when you complete your order. The description for the charges made on this site will appear under the business name TBN - Online Stores.
Q: I don’t have a credit card. Can I order by mail with a money order?
A: We are sorry, but we can't accept mail orders. Shopping on our site with your credit card is safe and secure.
Returns and Order Changes
Q: What is your return policy?
A: Our goal is that you love your Huckabee product as much as we do! If you are unhappy with your purchase, you may return it within thirty (30) days of your order date for an exchange or full refund, minus the shipping charges. Please contact our Customer Service team at huckabeesupport@tbn.tv for assistance with your return. You will be responsible for return shipping fees. When shipping a return use USPS or FedEx standard shipping. Refunds will be processed within 7-10 business days of receipt of the item in our warehouse.
If you would like to exchange an item you purchased for a different item, you can send the original item back to us for a refund and place a new order for a different item or size online. For more information, please email huckabeesupport@tbn.tv
All items must be returned in unused condition. Please note, drinkware can only be returned or exchanged if it is unopened, except in the case of a defect. Apparel items that have been washed or worn cannot be returned or exchanged.
Q: Can I cancel or make changes to the items in my order?
A: If you need to make a change to your order, please email huckabeesupport@tbn.tv as soon as possible. Note: If your item(s) have already shipped, we do not have the ability to cancel or change your order. If you change your mind about an order that we are unable to cancel, you can either refuse the package upon delivery attempt, or return the package to our warehouse (see our return policy above for more information). Please note, if you refuse delivery, the shipping fee will still be charged.
Q: How do I order more than 12 products?
A: If you would to place a bulk order over (12) items please email huckabeesupport@tbn.tv and we will be glad to assist you with your purchase. The bulk discount is 10% off the regular retail price for 20 or more of one product. We do not currently offer wholesale pricing or tax exemptions on any orders for non-profit organizations or retail merchants. Note: We operate on CST and will respond to all requests within 24 hours Mon-Fri.